INTEGRATED VOIP PROVIDERS
Our CRM is equipped with a growing number of VOIP integrations, allowing seamless connectivity with various VOIP providers. With these integrations, you can effortlessly track leads, organize sales processes, and enhance customer relationships. Our CRM enables you to record every customer detail and interaction, streamlining the entire sales process for agents with automated post-call actions and formalities. Agents have easy access to customer data, making it simpler to handle inquiries. Additionally, our VoIP CRM integrations offer the flexibility to create customized workflows that align with your specific needs. Experience the power of VOIP integration within our CRM to optimize your sales and customer management.
CALL RECORDING
You can view call durations, dates, and other detailed information from your VOIP application integrated with your CRM through reports. This integration allows you to track customer communications and call durations, conduct performance analysis, and effectively manage customer relationships using the collected data. The reporting capabilities in your CRM, coupled with VOIP integration, provide you with comprehensive insights and help you better understand your business's communication activities. As a result, you can establish more effective communication with your customers and improve your business processes.
CALL REPORT
Our comprehensive reporting system allows you to access call reports that provide valuable insights into your communication activities. With these reports, you can effortlessly track whether calls were busy, answered, or unanswered, as well as gain visibility into who called whom. This wealth of information empowers you to analyze call patterns, identify trends, and make data-driven decisions to improve your business operations. By leveraging these reports, you can optimize your communication strategies, enhance customer satisfaction, and drive better overall performance.
CUSTOMER REPRESENTATIVES
Our panel allows you to add customer representatives quickly and easily. You can seamlessly integrate new representatives into the system, update the skills of existing representatives, or remove them, all through a user-friendly interface. This enables you to manage your representative team according to the specific needs of your business.
USERS
In this panel, you can create users and define their permissions, allowing you to determine which actions they can perform. By creating users and assigning specific permissions, you have control over their capabilities and can tailor their access to various operations. This ensures that each user has the appropriate level of authorization and can carry out their designated tasks within the system.
